Knowledge Base

  1. 1099s 

    1. Update 1099 Transmission Files
    2. Who gets a 1099?
    3. Summary of things that affect 1099s
    4. Where do the 1099 numbers come from?
    5. How do you release all of the minimum amounts for one month so the owners receive these amounts in the December distribution and they are properly reflected on the 1099?
  2. Auditing 

    1. Revenue Clearing Account Reconciliation
    2. Expense Clearing Account Reconciliation
  3. Backups 

    1. Do I need to backup each time a run is closed?
    2. Where is the backup stored from the run closing?
    3. Sending a SherWare Backup for Support
    4. Sending a QuickBooks Backup for Support
  4. Checks 

    1. How to add a graphic to a check format
    2. How to modify the position of information printing on a check
    3. How to increase the size of the price field on the check stub
    4. How to void a check
    5. Instructions for Editing a Check Format
  5. Current Errors 

    1. Class not registered error
    2. QuickBooks Parsing Error
  6. Division of Interests 

    1. I s there any harm in switching an owner back and forth from a net owner to a JIB owner?
    2. How do I allocate an expense to all working interest and royalty owners at the same time based on gas revenue?
  7. Errors 

    1. Error 111 (Read Only)
  8. Export 

    1. How to change the Microsoft Excel protection settings
  9. Getting Started 

    1. Where do I start when setting up my disbursement information to begin using the software?
    2. When I open the well information screen (or owner information, enter bills, production receipts, etc.) the screen is just grayed out, and I can't enter any information.
    3. I entered all of the information for a screen, then when I enter the next set of information the first information entered is missing. Where did it go?
    4. When I try to get into the software, it is asking me for a logon. It didn't do that when I was looking at the demo. How do I get into the system?
    5. How can I turn off the logon screen?
  10. Installation 

    1. Installing SherWare on a Server
    2. Installing SherWare on a Workstation
    3. Reinstalling SherWare and restoring data
  11. Owners 

    1. How do I set up owners to be paid even if they fall below the minimum check amount?
    2. Backup Withholding
  12. Reporting 

    1. Why are asterisks printing on a report?
  13. Revenue Run Closing 

    1. How to determine where revenue closing amount differences are coming from
    2. Where does rounding come from?
    3. Revenue and JIB runs
    4. Vendor Checks Created At Run Closing
    5. DOI does not equal 100% when closing a run
  14. Software Update 

    1. Reports don't work after update (xfrx wrong version)
    2. March 2018 Software Update - "Unable to retrieve update"
  15. State Compliance Reporting 

    1. OH Form 10 (2018)
  16. Support 

    1. Doing a Force Update
    2. How to update QBFC so JIB previous balances show correctly
    3. How to get the tool bar to appear
    4. How to change Excel Protection Settings
    5. Negative Production Receipt
  17. Well Expenses 

    1. Allocate expenses evenly
  18. All articles 

    1. Do I need to backup each time a run is closed?
    2. I s there any harm in switching an owner back and forth from a net owner to a JIB owner?
    3. How do I set up owners to be paid even if they fall below the minimum check amount?
    4. Allocate expenses evenly
    5. How to add a graphic to a check format

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